Frequently Asked Questions on OurFrenchie.com. What customers are interested most. Feel free to contact us if you have specific question.

How to track my order?

When order is completed on our side – Tracking number is attached in order e-mail, right under each product

My tracking number doesn’t work?

It is possible that trucking number is not showing data of your order. That’s why please check your tracking information in one of these sites: 17track.com, aftership.com or cainiao.com

How long it takes to deliver my order?

1 – 5 working days to process your order
10 – 30 estimate shipping time. Depending on your country
Max delivery time: 45 days

Some items are missing from my order

To lower TAX cost for your purchase, orders consisting of more than one product may be shipped separately

I didn’t received e-mail about order and shipping information

Please check your emails spam folder. It is possible that your mail provider filters no-replay mails as spams.