We are glad to bring our customers great value and service. That’s why we provide Free Shipping from our warehouses in China by ePacket or EMS and in USA by USPS.
We provide free shipping for all orders. Once an order has been placed and payment confirmed, it can take between 1 -5 working days to process your order.
After order processed the delivery times can then vary depending upon country of shipping destination. Below is a graph showing delivery estimates for various countries.
*Estimated Shipping Time
|United States||10 – 30 business days|
|Canada, Europe||10 – 30 business days|
|Australia, New Zealand||10 – 30 business days|
|Mexico, Central America, South America, Other countries||15 – 30 business days|
Max delivery time: 45 days
* This does not include our 1-5 processing days
If you have any further questions, please feel free to contact us.
Shipping to over 200 countries
We are proud to offer international shipping services to our costumers. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
After order you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
We want to offer a hassle-free returns experience with Ourfrenchie , so you have up to 14 days to initiate your return from the moment your order is delivered. Transit times are not included within this time.
If Ourfrenchie is not at fault with the return (i.e the customer picked the wrong product/doesn’t want the product anymore) only the value of the product will be refunded excluding shipping costs.
Ourfrenchie currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size (in regards to clothing), you’ll need to place a new order via the website.
Returns can take up to 7 days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
A more comprehensive overview of our refund/return policy can be found here.
As the majority of orders are shipped directly from Asia, you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the destination country.
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier will inform you of any additional duties if required.
Ourfrenchie has no control over customs and import tax and we can’t tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.
United States – The threshold for importing goods into the US from Asia is $800USD – Orders with a value above this amount may be charged import fees.
Canada – The threshold for importing goods into Canada from Asia is $20CAD – Orders with a value above this amount may be charged import fees.
European Union – The threshold for importing goods into the European Union from Asia is 22EUR – Orders with a value above this amount may be charged import fees.
If you choose to refuse the customs fee and the parcel is returned back to Ourfrenchie.com, a shipping & handling fee may be deducted from your refund.
If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.